- + Completing an Order
- + Frequently Asked Questions (FAQs)
- + Returns Policy
First-time customers must register before being able to view wholesale prices and prepare their order. You can register by clicking the "REGISTER" button from the dropdown "My Account" menu and by completing the form with your company, contact and login details. Please be advised that you must be a wholesale customer in order to create an account and provide a valid VAT number and company details.
Registered users can log in using their email address and password. Once logged in simply add your selected items into the Shopping List (optional), once you have reviewed your items and you are happy, proceed to your phone order by calling us at (+30) 2310 925999 or an email order to [email protected] (Please make sure that you include all your company details, even if you are a registered customer, and that you clearly state the items you wish to order Item code + Quantities per size).
Either way, you will be informed about your order total, delivery charges and method of payment. Please be advised that you must first complete your full payment before we start processing your order.
The minimum order value is 300€ and you must order at least 5 pieces of each item (in any sizes you wish).
If you are a first-time customer the minimum order value is 100€ for your first order only, and you must order at least 5 pieces of each item (in any sizes you wish).
You can contact our customer service team if you require any help or assistance.
Email us on [email protected] or call us at (+30) 2310 925999 (Mon-Sat 10:00-18:00 EET UTC+2).
Do you sell wholesale only?
Yes our garments are available only to wholesale customers.
How do I view the wholesale prices?
To view our wholesale prices you must first create an account on our website. Once you log in to your account you will be able to see all the prices.
Where are your garments made?
Our garments are made in Greece. We work exclusively with Greek manufacturers & designers.
How do you price your products?
We keep the original manufacturer's wholesale price intact! We do not add any profit margin! Lucky you!
What brand is written on the tags of your garments?
Each garment comes with the original manufacturer's tags. Only a limited number of garments come with MODABOOM tags.
How often do you receive new deliveries?
We receive new deliveries very often. Please check the website as often as you can and sign up to our newsletter for regular updates. Moreover, we can provide you with extra material of garments that are not included in our online catalog (please email or call us for more information).
How do I sign up to the newsletter?
When you create an account you automatically subscribe to our newsletter. Otherwise, you can always subscribe from our sign up form at the bottom area of our website by simply typing your email address.
Do you ship to my country?
Yes most probably! We have customers from all over the world.
We use different sizes in my country, what can I do?
Please see our sizing guide which includes international size conversions for more information.
Can I buy samples?
Unfortunately we do not sell samples. The minimum order value is 300€ and you must order at least 3 pieces of each item (in any sizes you wish). If you are a first-time customer the minimum order value is 100€ for your first order only, and you must order at least 3 pieces of each item (in any sizes you wish).
How do I return my items?
Returns are only accepted for defective items. In such a case, we must be notified within 2 days of receiving the items. Items must be returned to us within 7 days of receiving delivery in their original condition. Once received we will either replace them or issue a refund. For more information please read our Returns Policy.
Can I follow you in social media?
Follow us on Instagram: @modaboomofficial
Like us on Facebook: @modaboomofficial
Follow us on Twitter: @modaboomfashion
Follow us on Pinterest: @modaboomfashion
Returns are only accepted for defective items and we cover the return shipping costs. Once you notice a genuine manufacturing fault, you must notify us within 2 days of receiving the items by calling us at (+30) 2310 925999 or by email to [email protected] (Quoting your name/company, address, description of the item(s) and photo of the fault). To return your items please send them, in their original condition i.e. unworn, unwashed and with original tags still attached, within 7 days of receiving them. Once we have received your returned items, we will either replace them or issue your refund which can take up to 10 working days to reflect in your account.
We recommend returning the items by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. Returns will not be accepted for items which might have been damaged by mishandling, during customization or alteration.
Returns will not be accepted for items that do not have a genuine manufacturing fault and are returned after the 7 day returns window.
For more information on returns & refunds, please call us at (+30) 2310 925999 or email us at [email protected].
MODABOOM | SMYRLI SOFIA
Iakovou Polila 10